This template adopts a "sold as-is with no refunds" approach for digital products and automated services, which is common for non-tangible goods. However, advice on legality: In California, this is generally permissible for digital downloads and automated consulting if clearly disclosed upfront (per CA Business & Professions Code §17538 and FTC guidelines), as long as the product is not defective or misrepresented. No mandatory refund period exists for digital goods in CA, unlike physical products. However:

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• Limitations: If the product is faulty (e.g., undeliverable PDF), you may need to offer remedies to avoid unfair practices claims under CA's Unfair Competition Law (UCL) or FTC rules. For EU/UK users (under Consumer Rights Directive), a 14-day cooling-off period is required for digital goods if not explicitly waived (e.g., by starting download). Globally, laws like Australia's ACL or Brazil's CDC may mandate refunds for non-conforming goods.

• Recommendation: Make it "no refunds except for technical issues" to reduce risk. Always disclose at checkout. If subscriptions are added, comply with CA's Automatic Renewal Law (clear consent, easy cancel). Consult a lawyer to confirm.

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Refund Policy

Effective Date: February 9, 2026

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Naviscent LLC, doing business as Galyx ("we," "us," or "our"), provides this Refund Policy for purchases made on galyx.com (the "Site"), including premium content downloads and automated consulting services. All sales are final and sold "as-is" with no refunds, except as required by applicable law or in cases of technical delivery failure. By making a purchase, you agree to this Policy.

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1. No Refunds Policy

• Digital Products and Services: Premium content (e.g., downloadable PDFs, guides, workbooks) and automated consulting services (e.g., AI-generated reports based on your inputs) are non-refundable once delivered or accessed. This is because digital goods are instantly consumable and cannot be returned.

• Pre-Orders: Book pre-orders are handled by third-party platforms (e.g., Amazon); refunds follow their policies.

• Exceptions: Refunds may be issued at our discretion if:

  • The product fails to deliver due to technical issues (e.g., invalid download link).

  • There is a billing error (e.g., double charge).

  • Required by law (e.g., for EU/UK users, a 14-day withdrawal right applies if you have not waived it by downloading/using the content).

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2. How to Request a Refund

• Contact us at support@galyx.com within 7 days of purchase, providing your order number, purchase details, and reason.

• We will review and respond within 5 business days. Approved refunds are processed to the original payment method within 10-14 days.

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3. Changes to This Policy

We may update this Policy; changes are posted here. Continued use of the Site constitutes acceptance.

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4. Contact Us

For questions: support@galyx.com